FAQ

Unfortunately no, we do not start on any job before the payment. Therefore, we provide our customers with unlimited revisions, so we can confidently say that we will make sure you are happy with your design when we are finished.

All we need to start working on your project is payment and directions or ideas on how you want your design or website to look. If you have any websites or design pieces that you find appealing, you can inform us of them, and we will try our very best to accommodate you. Please note that we will not copy any design or website, we like to keep our work unique.

We take the full payment first, and once the transaction is complete, we start working on your order. We will not start any job including a sketch for the client to see what the design will look like before we receive the full payment. Under exceptional circumstances, we accept to get half of the payment before the order starts and the other half after it is complete, but it is entirely up to us to decide whether we will only take half of the payment or all of it before the job begins. This term applies to all of our clients no matter if you are a new customer or returning customer.

Of course! We are available at anytime for anything you need help with or any questions you would like to ask. We will be happy to help you. Therefore, you can reach us either through our Discord or send us a message from our contact page.

Definitely. If you need it in a different size after the purchase, feel free to contact us, including the size(s) you would like. We will not charge you extra for re-sizing. We generally do small alterations for our clients for free after the job is complete. Just to make things easier for both sides, if you need your design to be in a specific size, let us know when you place your order.

We can provide you with virtually any format you will ever need. Some of the frequently requested formats are jpg, png, gif, PSD, AI and more. If you would like to know if we do a particular format, please contact us. NOTE: We do not provide PSD/C4D files for animated jobs, and we may charge you extra for a PSD file if we see fit.

For graphic and web designing we use Cinema 4D and Adobe Photoshop. Cinema 4D is a 3D modeling, animation and rendering application, while Adobe Photoshop is a graphics editing program.

For web development we use PHPStorm from Jetbrains.

No, we do not. If you are not satisfied with the outcome of your design, we can make changes. We offer many revisions to our clients to make sure no client leaves us unhappy. Client satisfaction is our top priority.